Welcome to Suvainodi. We respect your privacy and are committed to protecting the personal information you share with us while using the Suvainodi website, mobile application, and related services.
This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices and rights available to you.
By accessing or using Suvainodi, you acknowledge that you have read and understood this Privacy Policy.
Suvainodi is an online delivery platform that enables users to browse products/services, place orders, make payments, and receive deliveries from participating merchants, vendors, restaurants, stores, or other service providers.
For the purposes of this Privacy Policy:
We may collect information that you provide directly to us, information generated when you use our Services, and information received from third-party service providers.
Depending on how you use Suvainodi, we may collect:
If you provide permission, Suvainodi may collect your location information to:
You may disable location permissions through your device settings. Certain features may not work properly when location access is disabled.
When you place an order, we may collect information such as:
Payments may be processed through third-party payment gateways.
Depending on the payment method, we may receive transaction-related information such as:
We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, or banking passwords on our servers. Such information may be processed directly by authorized payment service providers in accordance with their privacy and security practices.
When you use Suvainodi, certain technical information may be automatically collected, including:
We use this information to maintain, secure, troubleshoot, and improve our Services.
We may use personal information for legitimate business purposes, including to:
Suvainodi may contact you through phone calls, SMS, email, push notifications, WhatsApp, or other communication channels for purposes such as:
Marketing communications will be provided in accordance with applicable law and your communication preferences.
We may share relevant information with third parties when necessary to provide and operate our Services.
When you place an order, relevant information may be shared with the applicable merchant, restaurant, store, vendor, or service provider so that your order can be prepared and fulfilled.
We may share necessary information with delivery personnel or delivery partners, including your name, delivery location/address, contact information, order details, and delivery instructions, as required to complete your delivery.
Payment information may be processed by authorized payment gateways, banks, financial institutions, or other payment service providers.
We may use third-party companies to provide services such as:
These providers may process information only as necessary to provide services to us and subject to applicable contractual and legal requirements.
We may disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or legal process.
We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of Suvainodi, our users, merchants, delivery partners, or the public.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, tax, accounting, and regulatory requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you believe your account has been accessed without authorization.
Suvainodi may use cookies, SDKs, pixels, local storage, and similar technologies to:
You may be able to control certain cookie or tracking settings through your browser or device. Disabling certain technologies may affect the functionality of some Services.
Subject to applicable law, Suvainodi may send you promotional communications about products, services, offers, discounts, or other information that may be relevant to you.
You may opt out of promotional communications by:
Please note that you may continue to receive essential transactional or service-related communications even after opting out of marketing messages.
Suvainodi may contain links to websites, applications, payment services, maps, social media platforms, or other third-party services.
We are not responsible for the privacy practices, content, security, or policies of third-party services.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
Suvainodi is not intended to knowingly collect personal information directly from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Some requests may be subject to applicable legal, contractual, security, or operational limitations.
To exercise your rights, contact us using the details provided in the Contact Us section.
You may request deletion of your Suvainodi account by contacting us at [PRIVACY EMAIL] or through the account deletion option available in the application, where provided.
After receiving a valid deletion request, we will process it in accordance with applicable law and our legitimate business and legal requirements.
Certain information may need to be retained where required by law or reasonably necessary for legal claims, fraud prevention, accounting, dispute resolution, or other legitimate purposes.
Where we process your personal information based on your consent, you may withdraw that consent by contacting us or using available controls within the application.
Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
Please note that withdrawing consent for certain information may prevent us from providing particular features or Services that require that information.
Your information may be stored or processed using service providers located in India or other jurisdictions, subject to applicable law and appropriate safeguards.
Where required by applicable law, we will take appropriate measures for lawful transfer and processing of personal information.
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable laws.
When we make material changes, we may provide notice through the Suvainodi application, website, email, or other appropriate communication channels.
The updated Privacy Policy will become effective on the date specified at the beginning of the updated policy.
We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, complaints, or requests relating to your personal information or this Privacy Policy, you may contact our Grievance Officer/Privacy Contact.
Grievance Officer / Privacy Contact:
Name: [NAME]
Company: [LEGAL COMPANY NAME]
Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]
Address: [REGISTERED BUSINESS ADDRESS]
We will make reasonable efforts to address privacy-related complaints and requests within the period required by applicable law.
For questions about this Privacy Policy or Suvainodi's privacy practices, please contact:
Suvainodi
Legal Entity: [LEGAL COMPANY NAME]
Address: [BUSINESS ADDRESS]
Email: [PRIVACY EMAIL]
Customer Support: [SUPPORT EMAIL / PHONE]
Website: [WEBSITE URL]
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the courts having jurisdiction over [CITY, STATE, INDIA], subject to applicable law.
By using Suvainodi, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to your rights under applicable law.
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